FAQ

 

FAQ

When will my order ship?
Orders in stock are usually shipped within 1–3 business days.

What shipping methods do you use?
We primarily use USPS or UPS, however, we make exceptions for stockists and bulk orders.

Where do you ship?
Most of the world. Email info@manual.is if you have questions.

What if my tracking number doesn’t work?
Confirmation is sent when your shipping label is printed, please allow time for this information to be processed. Please see Shipping & Delivery section for more.

How long does it take for a refund to go through?
We will process your return as soon as we receive it, please allow 3–10 days for your bank account to update.

Where can I purchase your products?
Right here, and select stockists.

How do I become a stockist?
Please refer to the wholesale section.

What if I’m experiencing issues with your website?
If you are having trouble checking out or other website issues please call us at: 312-870-0799 or email us at info@manual.is. We will respond to you as quickly as possible. Make sure your browser is up to date before contacting Manual.

Press inquiries?
For all press inquiries, please contact info@manual.is