Shipping & Returns

 

Shipping & Delivery

  • Shipping fees are non-refundable
  • All orders are shipped in the order they are received
  • Shipping hours are: Monday–Friday, 9am–4pm CST
  • We primarily use UPS to ship domestic orders. USPS is used for international orders. Contact Manual for any special requests
  • The shipping rate is calculated by weight of the product and the delivery address
  • You will be sent a tracking number when your shipping label prints, please allow up to 12 hours for tracking information to be updated. Note: Orders shipped 1st class USPS will not have a tracking number
  • Once your order leaves Manual, it is out of our control. For questions and concerns about shipping, please contact the carrier
  • Manual will not be responsible for any items lost during shipping, but email us and we will make it right.

Returns & Replacements

  • Merchandise that has been used or altered will not be accepted for return or exchange
  • Returns and exchanges will be accepted within 30 days of the delivery confirmation date. If there is a price difference you will be contacted for your payment information
  • All returns packages should be insured. There will be no refunds on items damaged in shipping. You must file a claim with the carrier
  • We do not reimburse shipping costs
  • Your account will be refunded within 3–10 days of receipt of your item
  • You will be charged a re-stocking fee of 20%

HOW TO RETURN AN ITEM:

  1. Please email us first to explain the return and obtain a return/exchange authorization
  2. Ship your product(s) via an insured service to:

Manual Warehouse
c/o Custom Mailing Service
2038 Foster Avenue
Wheeling, IL 60090